Privacy policy

1. Hum kaun hen

XiTorque ISP Suite, XiTorque Solutions (Sukkur, Sindh, Pakistan) ka software service he. Is me ISP Manager (owner), ISP Staff, My Internet (customer) aur platform ka admin panel shamil hen. Is policy me "hum" se matlab XiTorque Solutions he.

2. Hum kaun sa data jama karte hen

• Account ka data: ISP ka naam, owner ka naam, phone number aur email, aur login ke liye password (hum password parh nahi sakte, wo sirf hash ki shakal me mehfooz hota he).
• ISP ka karobari data jo aap khud likhte hen: customers ke naam, phone numbers, pate, packages, connection ki tafseel, payments, complaints, stock, kharche, staff ki tafseel aur reports.
• Technical data: login ka waqt, aur service ko mehfooz aur theek rakhne ke liye zaroori server logs.

Hum is software ke zariye aap ki location, contacts, camera ya microphone tak rasai nahi lete.

3. Data kis liye use hota he

• Aap ka account banane aur software chalane ke liye.
• Activation, password aur zaroori service ki emails bhejne ke liye.
• Aap ke sawal aur support ke jawab ke liye.
• Service ko mehfooz rakhne, ghalat istemal rokne aur masle theek karne ke liye.

Hum aap ka ya aap ke customers ka data bechte nahi, aur ishtiharat ya doosron ki marketing ke liye use nahi karte.

4. ISP aur customers ka data

Aap ke customers ka data aap ke ISP ka he. Hum use sirf aap ki taraf se software chalane ke liye sambhalte hen. ISP owner zimmedar he ke wo apne customers ka data qanoon ke mutabiq jama kare aur use kare. Har ISP ka data doosre ISP se alag rakha jata he. Staff ko sirf wahi data nazar aata he jo us ke role ke liye muqarrar he.

5. Hamare service provider

Service chalane ke liye hum in companies ki services use karte hen, jo hamari taraf se data sambhalti hen:

• Supabase: database aur login.
• Cloudflare: website aur apps ki hosting.
• Render: server (API).
• Resend: activation aur service ki emails bhejna.

In ke servers Pakistan se bahar ho sakte hen. Hum data kisi aur ko nahi dete, siwaye qanooni taqaze ke.

6. Data kitni der rakha jata he

Aap ka data us waqt tak rakha jata he jab tak aap ka account chalu he. Account band karwane ya data hatwane ki darkhwast par hum use hata dete hen, siwaye us data ke jo qanoon ke mutabiq rakhna zaroori ho.

7. Aap ke haqooq

Aap hum se apna data dekhne, theek karwane, export karne ya hatwane ke liye keh sakte hen. Customer apna data hatwana chahe to pehle apne ISP se rabta kare, kyunke us ka data ISP ke paas he.

8. Hifazat

Hum data ki hifazat ke liye ye kadam uthate hen: tamam rabta HTTPS par hota he, login password ke saath hota he, har ISP ke data tak rasai role ke hisaab se rok di jati he, aur data provider ke mehfooz database me rehta he. Koi bhi system 100 fisad mehfooz nahi hota, is liye apna password kisi ko na batayen.

9. Cookies aur browser storage

App aap ka login yaad rakhne aur offline chalne ke liye browser ki local storage use karti he. Hum ishtiharat ya tracking cookies use nahi karte. Website ke fonts Google Fonts se aate hen.

10. Bachon ka data

Ye service karobari istemal ke liye he aur 18 saal se kam umar ke logon ke liye nahi.

11. Tabdeeli

Hum is policy me tabdeeli kar sakte hen. Tabdeeli par upar ki "aakhri update" ki tareekh badal jayegi. Bari tabdeeli par hum registered email par bata denge.

12. Launch offer (3 mahine free)

Pehle 10 ISPs ko 3 mahine free milte hen. Ye muddat us din se shuru hoti he jab aap ka login ban jata he (account activate hota he), darkhwast bhejne ke din se nahi. Paid plans abhi coming soon hen. Muddat khatam hone se pehle aap ko registered email ya phone par bata diya jayega ke aage kya plan hen. Is dauran aur uske baad bhi aap ka data aap ka rehta he.

13. Rabta

Privacy ke sawal ya data hatwane ki darkhwast ke liye humse rabta karen:

• Email: mashoriafaq3822@gmail.com
• WhatsApp: 0340 2075073
• Ya Contact page par message likhen.

XiTorque Solutions, Sukkur, Sindh, Pakistan.